Show pageOld revisionsBacklinksBack to top This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. {{:bmc:remedy:remedy-logo.png?nolink&16 |}} **AR System Message Catalog** ====== ARERR [93] Timeout during data retrieval due to busy server -- retry the operation. ====== \\ ---- dataentry ARSystemMessageCatalog ---- Object_hidden : ARSystemMessageCatalog Product : AR System server Description : Server messages and notifications Type : Error Number : 93 ---- \\ {{bmc:remedy:error.gif?nolink |}} A time-out occurred during a retrieval operation because the server or database was busy performing other operations. Causes include low system resources, such as CPU time, or server resources, such as thread congestion.\\ To troubleshoot this error, first determine whether the time-out error is isolated to an operation (for example, saving a form), a user, or a group of users or is reported systemwide. If the error is isolated to an operation, a user, or a group of users, use client-side logging, including ''ARAPILOGGING'', along with server API and SQL logging to capture the API call associated with error 93. The failed API call is marked in the log with a FAIL status. For example, this entry is for an ''ARGetServerInfo'' call with a time-out error:\\ */+GSI ''ARGetServerInfo'' -- as user . . .\\ */''-G''SI FAIL -- RPC Client has timed out\\ For more information about logging, see the //Optimizing and Troubleshooting Guide//.\\ When contacting Customer Support for assistance, provide at least the following information:\\ * The server API and SQL logs that capture the time when ARERR 93 occurred.\\ * If the error is isolated to an operation or user, provide the client workflow logging with API, database, filter, active link, and macro output captured.\\ * A copy of the server ''ar.conf'' or ''ar.cfg'' file.\\ * AR System server environment information:\\ The server operating system and version\\ The database type and version\\ The AR System server version and patch level\\ * A list of other applications that might share server resources with the AR System server or the database.\\ \\ \\ [[:bmc:remedy:message-catalog:start|<= Go back]] bmc/remedy/message-catalog/93.txt Last modified: 9 years agoby Giuseppe Di Terlizzi Log In