AR System Message Catalog

ARERR [556] Missing data in the SQL database.

AR System server
Server messages and notifications

This is a serious error. Data expected to be found in the database cannot be found. This error can be caused by data missing in a table associated with a base data table. It can also be caused when the data dictionary definition of a form or other object is corrupt or inconsistent.
When the data is managed through AR System, all appropriate cross-references are maintained. If you manually updated data in the database, you might have broken a required reference. Manual updates at the database level are not supported and can result in errors during AR Server startup or caching of form and object definitions.
To troubleshoot this error, gather and provide the following information to Customer Support:

  • The arerror.log file.
  • The API and SQL logs, which help identify which forms or tables were involved.
  • (Release 7.5.00 and later) If the error occurs during server startup, use the database consistency checker (-dbcheck server option) and capture the output to a log file. See the Optimizing and Troubleshooting Guide.
  • (UNIX) The UNIX console output during startup when the error is generated.

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  • bmc/remedy/message-catalog/556.txt
  • Last modified: 8 years ago
  • by Giuseppe Di Terlizzi